Login to the chat as Admin user.
You will need to be an Admin to delete messages. If you wish to create a new admin user, please refer to this guide: Create an admin user.
2. Delete individual messages.
Use the trash can icon next to any message to remove it for all users.
3. Clear all messages.
As admin, you can clear the message cache history for all users. First, select the Options icon shaped like a gear.
This will open the chat options dialogue. Then, press the ‘clear chat messages’ button:
This will clear all cached messages for all users.
* Note, this will not delete the archive messages. So if you have archive feature on, you will also need to go to clear the archive messages.