We are happy to announce that we implemented a new software mechanism to deal better with spammers and trolls during a chat room discussion. The next features were improved in the back-end. So no effect on the chat owners (e.g no adaptation or changes are needed).
Improved Ban By IP Trolls
Managing users is essential feature in a chat room. It is used a lot during a live discussions by chat admins. It normally goes like that with spammers or trolls.
- A user spam your chat.
- You (The administrator) sends him a private message to stop. Many of those are just trying out the chat and have no meaning to cause trouble.
- Now, if they continue, administrator may disconnect them as a warning. They see a message telling them that they are warned not to “spam” the chat room.
- If they continue to spam the chat room, an administrator may ban user by IP.
This means that this user will no longer be able to login into the chat room.
Ban by IP is probably is the most used feature with RumbleTalk.
Chat administrators use around ~10,000 ban by IP action across the entire Rumbletalk chat rooms and about the same number of just sending warnings in shape of “disconnecting users” option.
Improved Filter words
RumbleTalk chat includes a spam filter feature. It is actually means that we let customers define a list of unauthorized words. It could be curse or a competitor name that is not welcomed in the chat.
In the new version, we added the ability to disallow email addresses and specific websites url’s.
For example, to prevent users to send emails to each other, one can define ” @” as a rule. It means that any word with the sign @ will be blocked by the chat room.
Note, any special chars is included in the new spam filter for RumbleTalk chat rooms.