Fighting chat spam, trolls, and hateful speech

The main reason why site owners are hesitant to add a group chat on their site is because of chat spam. No one wants their site to be overloaded with spam. A group chat infested with spam does not benefit it in the long run.

Good thing that we have a way to fight these pesky chat spammers.

Here are ways you can fight chat spam, trolls, or hateful speech in your group chat.

How does it work?

There are many ways you can fight chat spam in your group chat. Here are some of them.

chat spam
  • First, offer your group chat to limited login options such as Facebook and Twitter accounts only. By doing this, you can eliminate anonymous spam. Since the accounts are connected to their Facebook and Twitter accounts, you will see the users who are spamming your chat. If you want to keep your chat spam-free, then consider this as your top option as eliminating anonymous users can minimize the chances of possible spam right off the bat.
  • However, even when you limit the chat to Facebook and Twitter users only, there’s still a possibility that spammers may enter. In the rare instance that this does happen, admins can ban and disconnect users.

How can you ban and disconnect users?

In your group chat room, admins have special privileges. This means that only they can do these specific actions. Banning and disconnecting users are a part of this.

  • To ban or disconnect a user, you need to click on the user’s name on the users’ list.
  • After that, you will see the gear button at the upper right corner of the private chat.
  • Lastly, choose if you want to ban or disconnect the spammer from your group chat.

So if someone uses their Facebook or Twitter account to spam, then you’ve got it covered.

Blacklist words to avoid chat spam

block words

Before it gets to that point, you can prevent spammers from using certain words with the blacklist control. This allows the chat owner to ban certain words from appearing in the chat, e.g., hate speech or competitors’ names.

With these words on the blacklist, the majority of spammers will be warned and will not be able to send those kinds of messages.

Avoiding chat spam with the help of your admins

To have more control over what messages come in and out of the group chat room, you can use the moderated chat.

The moderated chat allows admins to pre-approve messages. Only approved messages will appear in the chat.

To set-up moderated chat, here are the steps that you need to do.

  1. Open Settings > General & Logins in your admin panel.
  2. Choose Moderated chat as your chat type in the settings.
audience interaction

You can see more information about moderated chat here.

RumbleTalk prevents chat spam by allowing chat owners to limit the login options and blacklist words.

Also, chat admins can control the chat by moderating the chat. These features are essential for every site to fight chat spam.

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Set a Members Only Chat with WordPress RumbleTalk plugin

The RumbleTalk chat plugin was built to be compatible with different WordPress members plugins. Usually, WordPress members plugins are using WordPress built-in user management.

The Rumbletalk chat plugin is integrated with WordPress built-in user management. Both the chat and members use the same userbase and are easily integrated. Normally, the integration takes less than a minute.

We made user integration extra easy wherein you can do it with one checkbox click. Here’s how you can do it.

How to set up a WordPress members chat

To create chat integration, you will only need the RumbleTalk chat plugin.

You can easily integrate the RumbleTalk chat plugin into your WordPress website. This is very handy for you and will allow you to have a members-only group chat.

Here are the steps that you need to follow.

Installing the chat plugin

  • First, install the WordPress Members plugin and follow the instructions.
  • Then, install the RumbleTalk chat plugin and follow the set-up instructions given.

After doing these two steps, this will automatically integrate the RumbleTalk chat with the WordPress Members plugin userbase.

In turn, this will allow only members of the site to automatically log-in to your group chat with their username and password.

  • When you finish installing all plugins, you should create an account with RumbleTalk. This will let you use the RumbleTalk chat as your members chat.
members chat
  • Once you’ve done the steps above, this is how it should look like.
members chat
  • Check the Members box to complete the process.

For more information, check this link.

WordPress chat integration with your WordPress members

Here are the settings that you need to set-up after downloading the chat plugin.

  • Let’s assume you’ve installed the plugin and created a RumbleTalk account. Firstly, you’ll see the default chat (if you want more, you need to upgrade your account). Next, you want to connect your WordPress users to the chat. Simply check Members (see the example above). Then, save. By checking this checkbox, it will then seamlessly integrate the WordPress chat to use the WordPress registered users.
  • The second thing that you would need to do is to embed the chat on your site. So, add the chat to a page where users need to login to see the content (e.g., member’s area). You’ll need to use the shortcode to do this.
members chat
  • Third, login to your WordPress members area. Then, go to the page where you added the chat. Using their member’s area log in username, members are now automatically logged in to the chat. You only need to check the Members checkbox. It will automatically setup your chat.
  • Lastly, you can change your chat settings and customize the chat design to your liking. If you want to, then just click on the settings button. There are lots of customization options.

Now, the chat integration is complete.

As you can see, the process is quite simple. If you need more information about the installation process or settings, then you can check out the instructions here. Alternatively, you can watch this video.

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New Feature: Search Users in a Group Chat

We’ve added a new feature for all our users, a search users button in the group chat. What does it do? Now you can search for users in the group chat.

Users can search all logged-in users in a RumbleTalk group chat. There’s no limit on the number of searches.

Here’s how it works.

How do you search users in the group chat?

It’s easy to search for a user during a conversation. To do that, here are the steps that you need to follow:

  1. First, click the search button on the top of the chat screen.
  2. Second, enter the username that you want to search to display the search results.
  3. Lastly, the user you search for will appear and only his/her name will be seen in the users’ list.
search users

Although you can search for a user in the user list, his/her messages in the group chat will not appear. The use of the search button is to find another user that you want to message privately.

Since group chats are full of users, you might have a specific user that you want to talk to. This is the use of the search button.

Searching has never been this easier

search user

Previously, you cannot search for users in the group chat. Now it’s easier since you will just type a user’s name and you can immediately see the user.

By doing this, all messages from that user to you is easily seen in the group chat. So, you don’t have to search all messages just to see a particular user.

More updates are coming and we would love for you to see and try them. If you’re looking forward to new features, then check out our blog now and then.

We post every week about new features, updates, and tips for the group chat that you might have missed! You can also follow us on Facebook and Twitter.

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