How much of a chat is archived can vary greatly from one chat to the next. While customer service chats will often keep the entire conversation on file—and sometimes even offer to send a copy of the chat history to an email address—this is not always the case.
Many online chats, for example on fan sites, do not keep logs at all. Instead, they are set up to automatically delete messages. This usually happens either after a certain amount of time has elapsed, or a certain amount of messages have been posted. Depending on the setup of the chat, the conditions vary greatly.
Anonymous chats that keep nothing but a few messages
Chats that save on a day-by-day basis.
Chats that allow you to save the transcript and go over it when you are offline.
The thing they all have in common, however, is that it’s rarely up to the user to decide. They may get a choice on whether or not to have a transcript or a few similar options, but full customization is another story altogether.
Chat History Customizations and More
RumbleTalk offers the full suite. Whether you want to keep every message sent or even per session for limited periods of time, anything is possible.
RumbleTalk chat supports exporting the chat history at any given point. This could be after each session, in the middle of one, or even days later. It is also possible to keep no chat history at all. If you choose this option, all messages will disappear when the chat is closed and are not saved at all. Similarly, if you want to keep a limited history, go right ahead.
It is also possible to use one chat room for multiple conversations. You can manually clear the cache (clear archive) of it to make it “as good as new” each time. And you can seamlessly combine this with keeping backups and saving the previous conversations whenever you want. Sometimes it can be more convenient to have several rooms to be able to have more conversations at once, but even then the history settings are individual.
While it is possible to administer several chats in the background, they can absolutely have different settings, depending entirely on your needs. Something like a client chat can have complete records kept, while an internal team chat may not need nearly as much in the way of permanent history.
When you want to export your backups and save files is also up to you. How long they are available depends on the type of keeping history choosing, but the files are downloadable anywhere and anytime.
Reaching out to a multiple individuals is never easy. With time zones, occupations, and familial obligations often standing in the way, being able to have everyone get together in one spot can be seemingly impossible. Yet the answer to this problem is easy—live customizable HTML5 chat room platforms for WordPress like RumbleTalk. RumbleTalk allows participants from around the globe to get together and talk about any topic on a variety of websites, including WordPress-based ones.
When choosing a chat room for your community, not just any live chat room platform will do. Below are the issues which afflict many of today’s live chat rooms. We also look at why having the flexibility of hosting more than one chat at the same time could be beneficial.
Issues Many Live Chat Room Platforms for WordPress Face
There are two key issues which brands and other special interest groups face when it comes to group chat:
a) Not everyone wants to talk about the same thing
Say you day trader, trading stocks, but you are only interested in buying and selling ETFS. You would likely want to disengage from a chat room where participants are chatting and sharing graphs about investments which do not match your portfolio.
b) A “melting pot” of live chat information can be overwhelming
Having a single live chat where all participants are bringing up different issues at different times can turn any live chat situation into a disaster. If you are a brand, for example, you may want to have the ability to create separate private or public chat rooms. You can then design them specifically to address specific concerns and queries.
Benefits to Having More Than One Chat Room
Having multiple chat rooms is beneficial for a number of reasons:
Having designated chat rooms keeps information focused. A devoted topic chat room keeps everyone on topic. It also allows all participants to get to the information they want and need sooner than if they were in a larger, more general chat.
Designated chat rooms deliver better quality data. Each RumbleTalk chat will come accompanied by a chat transcript and data. Administrators, companies, and investors can then analyze this data to better assess their community’s needs.
Specialized chat rooms means returning participants. The more participants feel they get out of your chat room discussions, the more likely they are to return. Returning participants will become a valuable part of your community.
Creating More Chat Rooms to Build Your Community
One of the reasons why RumbleTalk is one of the leading chat room platforms for WordPress as well as other blogs and social media sites is because it effortlessly allows administrators to add multiple rooms to address various concerns.
After downloading and installing the RumbleTalk WordPress plugin, users only need to register in order to create their chat. Once complete, each chat room you create will be assigned a unique “chat hash code,” which you can then add to any page or post.
In addition to allowing for chat rooms to run simultaneously, RumbleTalk also supports private voice and video discussions. These features enhance the sense of community amongst your participants. By being able to also custom ban words, sentences, and users by their IP address, you can ensure that everyone in your community has the best experience possible every time they join your chat.
At RumbleTalk, we chide complacency. We are always working to ensure that our platform is growing and adapting to the needs of our users. Our chat features provide a high level of functionality matched only by their ease of use; check out our five favorites below.
Deleting chat Messages
As a chat administrator, moderating is what you do.
Now if someone were spamming the chat room, threatening to compromise the professional environment you have worked so hard to cultivate. With situations like this in mind, we have made deleting messages a quick and simple process.
All you have to do to delete an individual message is to click the trash icon next to it. That’s it. This will consequently remove the message from the chat for all users.
To clear the message cache history for all users, select the gear icon at the bottom of the sidebar. This will bring up your chat options. From here, you can click the ‘clear chat messages’ button. It’s that easy.
View a User’s IP Address
More often than not your responsibility as administrator will involve deleting another person’s messages, not your own. Because of this we have designed and implemented a number of chat features that enable you to identify and stop those undermining your chat room. These chat features are founded on the ability to view a user’s IP address.
An IP address identifies a computer and distinguishes it from all the other computers on the internet. Knowing the IP address of the flamer or troll who is targeting your chat is the first step towards taking preventative action against such offenders.
The vast majority of followers in a chat room will be there to hear what you and other genuine users have to say. If there is someone present whose only intention is to disrupt the chat and abuse members, you can ban that user.
Banning a User
First of all, click on the name of the user you want to ban in the sidebar. This will open a private chat panel with that user, complete with moderation tools.
From here you can select your course of action. You could send a message to the user cautioning them against further misbehavior. Furthermore, you could disconnect them, and temporarily remove them from the chat. Both of these serve as an effective warning.
If they ignore these warnings and continue to break the rules, you can ban their IP address.
This removes the user from the chat and permanently disallows access from their current IP address as a result.
This is usually enough to thwart your average troll, but it should be noted that banning a user’s IP address will not stop that user from accessing the chat from another computer or mobile device. If that happens, you can remove that user in seconds and get back to those who warrant your attention.
With approximately 10,000 ban in total, banning a user by their IP address is one of the most noteworthy chat features across all RumbleTalk chat rooms. It is a robust tool that weeds out internet abuse and spam almost as soon as it appears.
Add Information on Users for Others to See
The internet can be an impersonal place. We reduced trolls and flamers to a series of numbers in the previous section, but that needn’t be the case for trusted users.
A chat packed with hundred of other users can be intimidating to someone who has just arrived. Where would they even start? You can give them some guidance by adding information about your users.
Adding this information couldn’t be easier. Just click on the relevant user in the sidebar and type it in. You could provide information about their role in the chat, or give credit to the most helpful and valued members of the community.
Most of all, this goes a long way towards humanising authority figures such as the moderators and building trust between users. Your followers will be much more receptive to your service if they find themselves in a warm and secure environment like this.
Export the Transcript from Chat to Administrator
Exporting the chat room transcript can be highly useful to the administrator who runs their chat room in conjunction with a website. The exported transcript can be an unexpected and highly valuable source of marketable content. How so?
With a touch of formatting, the chat room transcript can serve as a promotional post on your website. No need to sing your praises when your users are already doing it for you. A post like this is unusual and consequently is sure to pique the interest of your readers.
Practical Chat Feature
Including the exported transcript on your website also means that users who missed your last discussion can catch up. They get to read exactly what was said, and are therefore firmly in the loop for the next discussion as a result.
In addition, this transcript gives an insight into the word and phrases that prospective followers or subscribers are using to find your service. This information is especially relevant for SEO (search engine optimization), and we can leverage it to rank higher in Google and attract more followers.
Here’s how it’s done:
First of all, click the arrow icon at the bottom of the sidebar. This will export the chat history as a HTML file.
This file will be entirely text. Any images or videos that appeared in the chat will appear as URLs in the exported transcript.
Clicking this button will export all messages currently loaded in the chat room. If you want to export older messages from the chat room, you will need to scroll up in the chat room to load them.
Once downloaded, you can finally click on the HTML file to open it in your browser.
If you’d like to find out about how to export the transcript using more advanced criteria, check out our guide here.
Here at RumbleTalk we are proud of these five chat features, but prouder still of our drive to improve the chat room platform. Due to this drive, you will see five even better features populating this post in the years to come.