Export your chat transcript in three ways

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Exporting your chat transcript should come with every group chat you use. Why do you need to export your chat transcript? There are several reasons, but we’ll give you the top ones.

The first reason is SEO. Website owners want to be able to add the chat transcript to their website.

It’s because the chat transcript consists of highly targeted keywords, it is perfect for SEO. This is one of the easiest ways to target an audience and let your site take the first spot through SEO.

The second reason is websites have communities. These communities have members that have different log-in times. Therefore, they will not be able to read all the messages in the group chat.

If they can export the chat transcript, members that were not able to participate in the conversation can catch up and keep updated about the various topics.

With that, let’s talk about how you can do it.

How can you export your chat transcript?

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You can export your chat transcript via three options.

  1. To export your chat transcript, you must first log in to your account.
  2. Then, on the admin panel, click History.
  3. Choose Export.
  4. After, you will see the three options in which you can export your chat transcript. They are as follows.
  • HTML
  • CSV
  • Doc

When you export your chat transcript, it will export the messages sent in the chat. This means that it will export the chat transcript from the day itself. You can see the messages that will be exported below. 

If you want to export older messages, then choose the date range from the date that you want to start exporting. When you export your chat transcript from the admin panel, the files’ export will differ in some ways.

For example, when you export it into a Doc file, it will show the users’ avatars. However, in the HTML and CSV file, it will only show the text and URLs.

You can discover it for yourself and see what works the best for you.

Another way that you can do that is directly in the group chat.

Just open the chat settings and you will see the Export transcript button. When you click that, it will automatically export the transcript in an HTML file.

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Then, it will only export the messages that are loaded in the group chat. If you wish to export older messages from the group chat, you will need to scroll up in the chat area to load older messages.

Can I hide the export chat button?

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You can hide the export chat button if you wish to do so. There are two ways that you can do this. The first one is doing it on your admin panel.

  1. First, click Menu Options.
  2. After that, you will see the menu options. Choose if you want to hide or show only for admins the button.

The second option is doing it via CSS. If you have a developer, then you can ask him to do this for you or simply paste the code into your CSS editor. To do this, follow these simple steps.

  1. Go to your chat settings and click Visual Design.
  2. Copy this code into the CSS editor.
#options #export { display: none !important; }

Additionally, there was a trash icon in the group chat previously. This was used to clear the screen temporarily. When chatters wanted to clear their messages easily, they can use this. The purpose of this trash icon was only for making it easier to read messages in the group chat. However, it did not actually delete messages in the group chat.

Here’s the CSS code for the trash icon if someone needs it.

#options #clear { display: inline-block !important; }

Showing your chat archive

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The chat archive is not usually enabled in the group chat. A chat owner must enable it in the admin panel. You can find it in the History tab.

When you choose to show archived messages in the chat, older messages can be loaded. This means that a user can scroll up and more messages will be shown. The user can then include these messages when he exports the chat transcript.

NOTE: This option is only available for the group chat.

Enjoying features like this

When you sign up for RumbleTalk group chat, you can enjoy features like this. Aside from exporting your chat transcript, you can also export the users’ list, private chat, and chat names.

So, what are you waiting for? Register now to enjoy the group chat platform to its fullest.

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